FAQs

How quickly do items ship after ordering? 

Orders will ship within 24 hours  Monday thru Thursday. Friday thru Sunday will ship on Monday.

 

What method of payment do you accept? 

Visa, MasterCard, American Express and Discover cards, as well as Paypal.

 

Back ordered items and sold out items. 

We reserve the right to cancel orders that connote be fulfilled for any reason. Of course, customers will be notified and any charges will be credited.

 

I received the wrong/ damaged item. What do I do? 

Please inspect your order when it arrives. Please notify us within 5 business days of order receipt so we can make the appropriate correction.

 

Returns.

Returns are accepted within 14 days of original purchase, with the following exceptions:

- Full priced items are accepted for exchange or refund.

-Items marked 10-40% off will be accepted for a size exchange only.

-Items marked 50% & 75% are final sale and will not be accepted for return or exchange. 
-Socks, tights, hats, head bands and bows are final sale and will not be accepted for return.

Please return items in their new, original, un-worn, un-washed condition with tags intact and with original protective packaging. i.e. hangers, plastic, shoe boxes*, etc.

Customer is responsible for all shipping charges.

     - Special note about shoe returns -- Shoes must be returned in the original shoe box and the shoe box packed in a shipping box. Shoes returned with markings, stickers, address info, etc. on the shoe box or missing the shoe box will be refused and returned to sender.